athenahealth Patient Engagement
Drive patient loyalty and better health outcomes.
Overview
athenahealth's Patient Engagement solution is a core part of its cloud-based EHR and practice management platform. It provides practices with the tools to communicate with patients efficiently. This includes a patient portal for accessing records and messaging, automated appointment reminders to reduce no-shows, and integrated telehealth capabilities. The platform is designed to improve the patient experience and reduce the administrative burden on practice staff.
✨ Key Features
- Patient portal (athenaPatient)
- Automated appointment reminders (voice, text, email)
- Broadcast messaging for campaigns
- Online scheduling
- Integrated telehealth
- Patient intake forms
🎯 Key Differentiators
- Deep, native integration with the athenaOne platform.
- Access to the athenahealth network for data insights.
- Cloud-native architecture.
Unique Value: Provides a seamless, fully integrated patient engagement experience for practices on the athenahealth network, leveraging real-time data to automate workflows and improve communication.
🎯 Use Cases (4)
✅ Best For
- Ambulatory practices and outpatient clinics of all sizes
- Health systems using the athenaOne platform
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Inpatient hospital settings
- Organizations not using the athenahealth EHR
🏆 Alternatives
As a native part of the EHR, it offers a level of data integration and workflow automation that is difficult for third-party, bolt-on solutions to achieve.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All tier)
🔒 Compliance & Security
💰 Pricing
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