HubSpot Service Hub
Customer service software that builds organization and efficiency.
Overview
HubSpot Service Hub is a customer service software that helps businesses manage, respond to, and delight their customers. It includes features like a shared inbox, knowledge base, live chat, and customer feedback surveys, all built on top of HubSpot's free CRM. This integration allows for a unified view of the customer across marketing, sales, and service.
✨ Key Features
- Ticketing
- Knowledge Base
- Live Chat
- Customer Portal
- Customer Feedback Surveys (NPS, CSAT)
- Reporting Dashboards
🎯 Key Differentiators
- Seamless integration with a world-class CRM, marketing, and sales platform.
- Provides a single source of truth for all customer data across the entire lifecycle.
- User-friendly interface consistent with the rest of the HubSpot platform.
Unique Value: Connects customer service with marketing and sales data on a single, easy-to-use platform, enabling a truly unified and context-aware customer experience.
🎯 Use Cases (4)
✅ Best For
- Managing customer inquiries from multiple channels in a single inbox
- Creating a comprehensive knowledge base to empower customers
- Gaining insights into customer satisfaction with feedback surveys
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses not using or wanting a CRM-centric approach
- Companies needing highly specialized, standalone service desk software
🏆 Alternatives
While other tools may have deeper standalone service features, HubSpot's strength is its native integration with the CRM, providing a holistic view of the customer that others can't match without complex integrations.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Professional and Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Basic ticketing, live chat, and reporting.
🔄 Similar Tools in Knowledge Base
Zendesk
A service-first CRM company that builds software designed to improve customer relationships....
Intercom
A platform that helps businesses build better customer relationships through conversational, messeng...
Salesforce Service Cloud
A complete customer service solution from Salesforce, built on the world's #1 CRM....
Freshdesk
An omnichannel customer service solution that helps businesses of all sizes provide great support....
Zoho Desk
A flexible and affordable customer service software from the Zoho suite of business apps....
Guru
A knowledge management solution that delivers information to you when and where you need it....