Kustomer
The CRM for Customer Service
Overview
Kustomer is a top-rated CRM for customer service that brings all customer data and conversations into a single timeline view. Acquired by Meta, it helps brands deliver more personalized and efficient support by providing agents with the full context of a customer's journey, including past conversations, orders, and browsing history. It supports communication across channels like email, chat, social, and voice.
✨ Key Features
- Omnichannel Customer Timeline
- Unified Inbox
- AI-powered Automations and Chatbots
- Deep integration with business data
- Self-service knowledge base
- Analytics and Reporting
🎯 Key Differentiators
- Customer-centric data model with a timeline view.
- Highly extensible platform with custom objects and powerful workflows.
- Deep integration with Meta's messaging products (Messenger, WhatsApp).
Unique Value: Break down data silos and see every customer interaction in one place to deliver faster, more personalized, and effortless customer service.
🎯 Use Cases (4)
✅ Best For
- Managing high volumes of customer inquiries from social media channels like Instagram and WhatsApp.
- Providing agents with a complete customer history to avoid repetitive questions.
- Using AI to automatically route conversations to the right team based on customer intent.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- B2B companies with a very formal, ticket-centric workflow.
- Small businesses looking for a simple, low-cost solution.
🏆 Alternatives
Kustomer provides a more flexible and CRM-like data model than traditional ticketing systems, allowing for deeper customization and a more holistic view of the customer journey.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Ultimate tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
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