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🔧 ServiceNow Telecom Service Management

ServiceNow Telecom Service Management

The intelligent platform for digital business.

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Overview

ServiceNow's solution for telecommunications focuses on bridging the gap between customer service and network operations. It helps CSPs to proactively identify network issues, automate service assurance processes, and provide a better customer experience by resolving problems faster.

✨ Key Features

  • Service-Aware Operations
  • Proactive Customer Care
  • Automated Service Assurance
  • Network Inventory Management
  • Order Management for Telecom
  • eBonding with partners

🎯 Key Differentiators

  • Built on the powerful Now Platform for workflow automation
  • Strong focus on connecting customer service with network operations
  • Extensive integration capabilities

Unique Value: Provides a single platform to manage and automate telecom service operations, from customer requests to network issue resolution.

🎯 Use Cases (4)

Proactive Network Maintenance Automated Incident Resolution Streamlined Service Order Management Improved Customer Communication during Outages

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Companies needing a full BSS suite (billing, charging)

🏆 Alternatives

Blue Planet (Ciena) Netcracker Amdocs

Offers a more holistic and workflow-driven approach to service management compared to traditional, siloed OSS tools.

💻 Platforms

Web iOS Android API

🔌 Integrations

ServiceNow Store API

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Varies tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ SOC 2 ✓ ISO 27001 ✓ HIPAA ✓ FedRAMP

💰 Pricing

Contact for pricing
Visit ServiceNow Telecom Service Management Website →

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