Whatfix
The #1 Digital Adoption Platform.
Overview
Whatfix is a Digital Adoption Platform (DAP) that helps organizations accelerate user adoption of software applications. It provides in-app guidance through interactive walkthroughs, smart tips, and self-help widgets that are overlaid on top of any application. Whatfix is used for employee onboarding, customer onboarding, and user support, helping to reduce training costs, improve productivity, and ensure users can effectively navigate and utilize software.
✨ Key Features
- In-App Guidance (Flows, Smart Tips, Beacons)
- Self-Help Widget
- Task Lists (Checklists)
- Pop-ups and Announcements
- User Analytics
- Multi-format Content Creation (PDFs, Videos)
- Multi-language Support
- Desktop and Mobile Application Support
🎯 Key Differentiators
- Context-aware guidance
- Multi-format content creation
- Strong analytics and reporting
Unique Value: Provides a comprehensive platform for creating and delivering contextual, in-app guidance to improve user performance.
🎯 Use Cases (5)
✅ Best For
- Providing step-by-step guidance for complex processes in enterprise software like Salesforce or Workday.
- Creating a self-help knowledge base directly within an application.
- Onboarding new employees to internal software tools.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small startups with a single, simple web application.
- Teams focused primarily on deep product analytics rather than user guidance.
🏆 Alternatives
Offers a strong focus on performance support and the ability to create content in multiple formats, such as videos and PDFs.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All plans tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
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