Yellow.ai

The World's Leading Conversational AI Platform.

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Overview

Yellow.ai provides a comprehensive platform for enterprises to build and manage AI-powered chatbots and voice bots across a wide range of channels. It combines a proprietary NLU engine with a visual workflow builder and deep analytics to deliver sophisticated conversational experiences. Yellow.ai is focused on driving automation and improving efficiency for large organizations.

✨ Key Features

  • Omnichannel automation (web, mobile, voice, social)
  • Proprietary NLU and machine learning models
  • Visual workflow builder
  • Agent assist and live chat integration
  • Advanced analytics and reporting
  • Pre-built industry solutions

🎯 Key Differentiators

  • Proprietary NLU engine with support for over 100 languages
  • End-to-end platform for building, deploying, and managing conversational AI
  • Strong focus on enterprise needs and industry-specific solutions

Unique Value: A unified and scalable platform that enables enterprises to deliver consistent and automated conversational experiences across all channels and languages.

🎯 Use Cases (4)

Customer Support Automation E-commerce and Retail Employee Engagement and HR Automation Banking and Financial Services

✅ Best For

  • Deploying a multilingual chatbot for a global e-commerce brand to handle customer queries and track orders.
  • Creating an HR bot to answer employee questions about policies, benefits, and leave requests.

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Individuals or small businesses with basic chatbot needs.

🏆 Alternatives

Kore.ai LivePerson [24]7.ai

Offers a more comprehensive and proprietary AI-powered solution compared to platforms that are primarily wrappers around third-party LLMs.

💻 Platforms

Web Mobile Voice API

🔌 Integrations

Salesforce Zendesk ServiceNow SAP Microsoft Dynamics Shopify

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Custom tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ SOC 2 Type 2 ✓ ISO 27001 ✓ HIPAA

💰 Pricing

Contact for pricing

✓ 14-day free trial

Free tier: NA

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