8x8
The World's First eXperience Communications Platform.
Overview
8x8 offers an integrated cloud communications platform, the 8x8 XCaaS (eXperience Communications as a Service), which combines unified communications (UCaaS) and contact center (CCaaS) capabilities. This allows for seamless communication and collaboration between employees and customers. 8x8 is designed for businesses of all sizes and has a strong global presence.
✨ Key Features
- Cloud PBX
- HD Video Conferencing
- Team Chat
- Contact Center Solutions
- Business SMS
- Call Recording
- Analytics
- Global Calling Plans
🎯 Key Differentiators
- Combined UCaaS and CCaaS platform
- Global presence and international calling plans
- Strong focus on security and compliance
Unique Value: A single platform for all employee and customer communications, simplifying management and improving experiences.
🎯 Use Cases (4)
✅ Best For
- Providing a single platform for both internal and external business communications
- Supporting international businesses with global calling capabilities
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses that only require a very basic phone service
🏆 Alternatives
Offers a more tightly integrated UCaaS and CCaaS solution than many competitors.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available as an add-on tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
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