Freshcaller
A smart cloud phone system for businesses of all sizes.
Overview
Freshcaller, part of the Freshworks ecosystem, is a cloud phone system that enables businesses to set up a call center for sales and customer support. It allows users to purchase local and toll-free numbers in over 90 countries. Key features include multi-level IVR, call routing, call monitoring, and deep integration with other Freshworks products like Freshdesk and Freshsales, creating a unified customer engagement platform.
✨ Key Features
- Local & Toll-Free Numbers
- Multi-level IVR
- Smart Escalations & Call Routing
- Call Queues
- Call Monitoring (Listen, Barge, Whisper)
- Call Recording
- Real-time Dashboards
- Voicemail Transcription
🎯 Key Differentiators
- Native integration with the Freshworks ecosystem (Freshdesk, Freshsales)
- User-friendly interface
- Availability of a free plan
Unique Value: Freshcaller provides an intuitive and powerful cloud phone system that seamlessly integrates with Freshworks' CRM and helpdesk software, creating a unified platform for all customer conversations.
🎯 Use Cases (4)
✅ Best For
- Setting up a functional call center with advanced features like IVR and call queues.
- Integrating phone support seamlessly with helpdesk (Freshdesk) and CRM (Freshsales) systems.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies needing a simple virtual number without call center features
- Businesses that require extensive video conferencing capabilities
🏆 Alternatives
Its biggest advantage is the deep, native integration with other Freshworks products, offering a more cohesive experience than third-party integrations required by competitors. The free tier also provides an easy entry point for small teams.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 21-day free trial
Free tier: Pay per minute for calls. Basic features.
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