Microsoft Teams Phone
A cloud-based phone system for Microsoft Teams.
Overview
Microsoft Teams Phone is an add-on to the Microsoft Teams platform that provides Private Branch Exchange (PBX) capabilities. It allows users to make and receive calls to and from landlines and mobile phones through the Public Switched Telephone Network (PSTN). The system includes features like auto attendants to create menu systems for routing internal and external callers to the appropriate users or departments.
✨ Key Features
- Auto attendant
- Call queues
- Cloud voicemail with transcription
- Call transfer
- Call park and retrieve
- Group call pickup
- Direct Routing
- Operator Connect
🎯 Key Differentiators
- Native integration with the Microsoft Teams and Microsoft 365 ecosystem
- Single application for chat, video, and voice
- Leverages Azure Active Directory for identity and access management
Unique Value: Provides a seamless, unified communications experience by adding full-featured PSTN calling directly within the familiar Microsoft Teams interface.
🎯 Use Cases (3)
✅ Best For
- Creating a menu system to enable callers to locate and transfer calls to company users or departments.
- Setting up call queues to route callers to people who can help with a particular issue.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies not using Microsoft Teams or the broader Microsoft 365 ecosystem.
- Small businesses looking for a simple, all-in-one, low-cost phone solution.
🏆 Alternatives
Offers unparalleled integration with Microsoft s productivity and security suite, creating a more cohesive and manageable environment than third-party solutions.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise Agreement tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
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