RingCentral RingEX
AI-powered communications platform with a range of advanced features for call management and more.
Overview
RingCentral RingEX offers a sophisticated AI-powered communications platform that includes an auto-attendant for businesses. This feature helps manage inbound calls by greeting callers, routing them to the correct department or employee, and assisting with calls outside of business hours. It's designed to improve efficiency and ensure no customer service or sales opportunity is missed by providing customizable virtual answering services.
✨ Key Features
- Multi-level Auto Attendant
- IVR (Interactive Voice Response)
- Dial-by-name directory
- Custom greetings and hold music
- Call routing based on business hours
- Call forwarding
- Voicemail to email
- Call screening
🎯 Key Differentiators
- AI-powered features for analytics and call summaries
- Extensive list of integrations
- High reliability with 99.999% uptime SLA
Unique Value: Offers a single, unified platform for voice, video, messaging, and contact center, enhanced with proprietary AI to improve business communications and productivity.
🎯 Use Cases (3)
✅ Best For
- Routing inbound calls to the appropriate department without a human operator.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that require very simple, no-frills phone service without advanced routing.
🏆 Alternatives
Compared to competitors, RingCentral provides a more robust feature set, particularly in AI and analytics, and a higher, financially-backed uptime SLA.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Advanced tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
🔄 Similar Tools in Auto Attendant
Microsoft Teams Phone
Enables PSTN calling from within the Microsoft Teams ecosystem, including auto attendant capabilitie...
JustCall
An AI-powered cloud phone system for sales and support teams, featuring multi-channel communication....
Phone.com
A cloud communication platform offering voice, text, video, and collaboration features for small bus...
CloudTalk
A cloud-based VoIP call center software for sales and support teams with global calling and AI featu...
Zoom Phone
A feature-rich cloud phone system for businesses of all sizes, integrated into the Zoom platform....
Grasshopper
A virtual phone system designed for entrepreneurs and small businesses to manage calls on their exis...