Qualtrics Patient Experience
Transform the patient experience with a real-time view of patient feedback.
Overview
Qualtrics for Healthcare provides a robust system to help health systems and providers understand and improve the patient journey. It enables organizations to deploy feedback mechanisms at various touchpoints, delivering real-time, role-based insights to drive improvements in care, satisfaction scores (like HCAHPS), and operational efficiency.
✨ Key Features
- Real-time feedback collection
- Role-based dashboards and reporting
- Closed-loop feedback and issue resolution
- CAHPS survey solutions
- Patient journey mapping
- Sentiment analysis
🎯 Key Differentiators
- Single platform for all experience data (patient, employee, brand)
- Advanced analytics and predictive intelligence (iQ)
- Highly scalable and configurable for large health systems
Unique Value: Provides a unified, real-time view of the entire patient journey, enabling healthcare organizations to make data-driven decisions that improve both patient outcomes and financial performance.
🎯 Use Cases (5)
✅ Best For
- Deploying real-time patient experience programs to improve care coordination.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small individual practices with very limited budgets
🏆 Alternatives
Offers a more comprehensive and integrated experience management platform compared to point solutions focused solely on surveys or reputation management.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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