Sprinklr
The Unified-CXM Platform
Overview
Sprinklr provides a unified Customer Experience Management (Unified-CXM) platform that helps large enterprises manage customer-facing functions. The platform integrates four key product suites: Modern Care (customer service), Modern Research (social listening and consumer insights), Modern Marketing & Advertising, and Modern Sales & Engagement. By breaking down internal silos, Sprinklr aims to provide a single, comprehensive view of the customer across more than 30 digital channels, including social media, messaging, chat, and email. Its architecture is built on a foundation of AI to analyze unstructured customer data and automate workflows.
✨ Key Features
- Unified Customer Profile
- AI-Powered Social Listening & Research
- Omnichannel Customer Service & Care
- Social Media Publishing & Engagement
- Marketing Campaign Management
- Social Advertising Optimization
- AI-driven Insights and Analytics
- Governance & Compliance Workflows
🎯 Key Differentiators
- Unified platform for the entire customer experience.
- Enterprise-grade features, security, and compliance.
- Powerful AI and automation capabilities.
Unique Value: Provides a single, unified platform to manage all customer-facing functions, breaking down silos and creating a seamless customer experience.
🎯 Use Cases (6)
✅ Best For
- Managing global brand social media accounts from a single, compliant platform.
- Unifying customer service interactions from social, messaging, and live chat into one agent desktop.
- Analyzing millions of online conversations to identify product feedback and market trends.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses or teams needing a simple social media scheduling tool.
- Companies looking for a standalone, lightweight survey or analytics tool.
🏆 Alternatives
Offers a much broader and more integrated solution than point solutions focused solely on social media management.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
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