Survicate
Customer Feedback Platform.
Overview
Survicate is a customer feedback platform that allows businesses to collect insights from their users through various types of surveys, such as NPS, CSAT, and CES. Surveys can be run through email, link, in-app, or on a website. By continuously gathering feedback, companies can understand user sentiment, identify pain points, and make data-driven decisions to improve their product and service, thereby reducing churn.
✨ Key Features
- Website & In-Product Surveys
- Email & Link Surveys
- NPS, CSAT, CES, & PMF Surveys
- Feedback Hub & Analytics
- Customizable Survey Templates
- AI Analysis of Feedback
🎯 Key Differentiators
- Focus on contextual, targeted surveys within digital products
- Strong native integrations with marketing and product tools like Intercom and HubSpot
- Ease of use for deploying on-site and in-app feedback
Unique Value: Enables businesses to capture highly contextual feedback by asking the right questions to the right users at the right time, directly within their digital experience.
🎯 Use Cases (5)
✅ Best For
- Running targeted NPS surveys inside a web application
- Triggering a feedback survey after a user interacts with a specific feature
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies needing a full customer success or product analytics platform
- Teams looking to build in-app guides or walkthroughs
🏆 Alternatives
Unlike traditional survey tools that send users to an external link, Survicate embeds the feedback experience directly into the user journey, leading to higher response rates and more relevant insights.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Scale tier)
🔒 Compliance & Security
💰 Pricing
✓ 10-day free trial
Free tier: 25 survey responses per month
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