Gainsight
The Platform for Customer Success, Product, and Community.
Overview
While not exclusively a Product-Led Sales tool, Gainsight is a major platform in the PLG ecosystem, particularly for customer success and product teams. Its CS (Customer Success) and PX (Product Experience) products allow companies to understand product usage, drive adoption, manage customer health, and identify expansion opportunities. These capabilities are foundational for a successful product-led sales motion, enabling CS and sales teams to collaborate on upsells and renewals based on product insights.
✨ Key Features
- Customer Health Scoring
- Product Analytics (PX)
- In-app Engagements (Guides, Surveys)
- Customer 360
- Automated Playbooks (Journey Orchestrator)
- Renewal Management
🎯 Key Differentiators
- Comprehensive, all-in-one platform for post-sales functions
- Market leader in the Customer Success category
- Strong enterprise-grade security and compliance
- Extensive integration ecosystem
Unique Value: Provides a single source of truth for customer data post-sale, enabling companies to proactively drive adoption, retention, and expansion.
🎯 Use Cases (4)
✅ Best For
- Enterprise Customer Success Management
- Product adoption analytics
- Renewal and expansion forecasting
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Early-stage startups needing a simple PQL tool
- Companies looking for a pure sales prospecting platform
🏆 Alternatives
More comprehensive and integrated than point solutions for analytics or customer success, offering a full suite of tools to manage the customer journey.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All tiers tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
🔄 Similar Tools in Product-Led Sales
Pocus
Pocus is a platform that helps sales teams identify, prioritize, and act on their best product-quali...
Calixa
Calixa connects to all your customer data to give GTM teams the product insights they need to find, ...
Correlated
Correlated uses AI to analyze customer data and identify which accounts have the highest propensity ...
Endgame
Endgame helps GTM teams at product-led companies focus on the right accounts at the right time to ac...
HeadsUp
HeadsUp analyzes user behavior to help B2B SaaS companies identify and convert their most promising ...
Catalyst
Catalyst helps Customer Success teams centralize data, understand customer health, and drive growth....