UserVoice
Product feedback management software for growing businesses.
Overview
UserVoice provides a centralized platform for companies to gather and analyze feedback from their most engaged customers. It allows users to submit ideas, vote on existing suggestions, and provide feedback on product roadmaps. This process naturally identifies a company's most passionate users and potential advocates—those who care enough to provide detailed feedback. By giving these customers a voice and showing that their feedback is valued, companies can strengthen relationships and turn them into powerful advocates for the brand.
✨ Key Features
- Feedback Portals and Forums
- In-App Feedback Widgets
- Product Roadmapping Tools
- Customer Segmentation and Analysis
- Internal Status Updates and Communication
- Moderation Tools
🎯 Key Differentiators
- Long-standing reputation and focus purely on feedback management
- Robust tools for both external feedback collection and internal prioritization
- Strong enterprise features and integrations
Unique Value: Provides a dedicated channel for your most engaged customers to share their ideas, making them feel heard and turning them into loyal advocates.
🎯 Use Cases (4)
✅ Best For
- Managing product feedback for B2B SaaS companies
- Prioritizing feature development based on customer demand
- Communicating product roadmap updates to customers
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Running a sales reference or referral program
- General customer support or ticketing
🏆 Alternatives
More focused on the full lifecycle of feedback management—from collection to roadmapping to communication—than general survey or community tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
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