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📁 Loyalty & Retention
📋 Customer Retention
🔧 Clarabridge

Clarabridge

Turn customer feedback into a competitive advantage.

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Overview

Clarabridge, a Qualtrics company, helps the world’s leading brands understand and improve the customer journey. Our AI-powered platform enables businesses to listen to every customer, understand their feedback, and take action to improve their experience. With Clarabridge, you can turn customer feedback into a competitive advantage.

✨ Key Features

  • Text Analytics
  • Speech Analytics
  • Social Media Listening
  • Customer Surveys
  • Journey Analytics
  • Case Management

🎯 Key Differentiators

  • Best-in-class text and speech analytics
  • AI-powered platform for understanding unstructured data
  • Focus on providing actionable insights

Unique Value: The only platform that helps you understand every customer conversation, so you can take action to improve the customer experience.

🎯 Use Cases (4)

Analyzing customer feedback from all channels Identifying the root cause of customer issues Improving customer satisfaction and loyalty Reducing customer churn

✅ Best For

  • Increasing Net Promoter Score (NPS)
  • Improving customer retention rates
  • Reducing call center volume

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Small businesses with limited data to analyze
  • Companies looking for a simple survey tool

🏆 Alternatives

Medallia InMoment Verint

Offers more advanced and accurate text and speech analytics compared to other CEM platforms.

💻 Platforms

Web API

🔌 Integrations

Salesforce Zendesk ServiceNow Adobe Analytics Tableau Slack

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Varies tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ SOC 2 Type II ✓ ISO 27001 ✓ HIPAA

💰 Pricing

Contact for pricing
Visit Clarabridge Website →

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