🔧 Tools in Customer Messaging Apps

Birdeye

The all-in-one Experience Marketing platform.

A platform that helps businesses manage online reputation, customer experience, and digital marketing.

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Postscript

SMS Marketing for Shopify Stores.

An SMS marketing platform built specifically for businesses using the Shopify platform.

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Front

The AI customer service platform.

A customer communication hub that combines email, chat, and other channels into a single collaborative inbox.

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Tidio

A new way of customer communication.

An all-in-one customer service platform that combines live chat, chatbots, and email marketing.

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Attentive

The world's #1 text message marketing platform.

An SMS and email marketing platform focused on driving revenue for e-commerce and retail brands.

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Gladly

The Personal Customer Service Platform.

A customer service platform that centers conversations around the customer, not tickets.

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Podium

The all-in-one lead-to-loyalty platform.

A messaging platform that helps local businesses manage online reviews, text message marketing, and payments.

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Gorgias

The ecommerce helpdesk.

A customer service platform designed specifically for e-commerce stores.

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Ada

The AI-native customer service automation platform.

An AI-powered platform for automating customer service conversations across chat, social, and voice.

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ManyChat

Chat Marketing is the future.

A platform for automating interactive conversations in Instagram Direct Messages, Facebook Messenger, and SMS.

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Intercom

The Customer Service Solution for the AI-first era.

A customer communications platform that offers live chat, bots, and a shared inbox to engage and support users.

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LiveChat

The complete customer service platform.

An online customer service software with live support, help desk software, and web analytics capabilities.

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Crisp

All-in-one multichannel customer support platform.

A unified customer messaging platform that centralizes conversations from various channels into one inbox.

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Kustomer

The CRM for customer service.

An omnichannel customer service CRM platform that provides a complete view of the customer's history.

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LiveAgent

Customer service software for businesses of all sizes.

A multi-channel help desk and live chat software that helps businesses provide better customer support.

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Drift

The Revenue Acceleration Platform.

A conversational marketing and sales platform that helps businesses connect with buyers in real-time.

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Freshchat (by Freshworks)

Modern messaging for sales and customer engagement teams.

A live chat and chatbot platform that helps businesses delight their customers and convert more leads.

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HubSpot Service Hub

Customer service software that builds loyalty and grows your business.

Part of the HubSpot CRM platform, Service Hub provides tools for customer support, including ticketing and live chat.

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Help Scout

A better way to talk to customers.

A customer support platform that offers a shared inbox, knowledge base, and live chat for growing businesses.

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Zoho Desk

The industry's first context-aware help desk software.

Omnichannel customer service software from the Zoho suite of business applications.

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Sprout Social

Real people. Real brands. Real connection.

A social media management platform for businesses to manage publishing, engagement, and analytics.

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Zendesk

Champions of customer service.

A service-first CRM company that builds software designed to improve customer relationships.

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